Technical Support

• Email, phone - Contact us
• Call back (Global)
• Free phone within the USA

Technical Support Team

• Available on demand
• Qualified and trained from within the Casting Sector

Time Zones Technical Support Coverage

• UK/Europe
• USA
• Brazil
• Asia
• Australia & New Zealand

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New Customer - additional Support

• All new customers have a dedicated support member of staff for 3 months
• A weekly call if we have not heard from you
• Progress monitoring

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Communication - View Track and Search Facility - Exclusive to each customer

• ID Password protected
• Measured technical response
• Specific support ticketing system
• Tracks/records/in & outgoing communication
• Historical analysis and record on all communication detail and method

File Vault - secure area exclusive to each customer

• ID Password Protected
• Download/upload data
• Report storage
• Data storage

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